Privacy Policy

Last updated: January 2025

Renovate House Group ("we," "us," or "our") operates https://www.renovatehousegroup.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our home renovation services. We are committed to protecting your privacy in accordance with the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and other applicable U.S. privacy laws.

1. Information We Collect

Personal Information You Provide

• Contact details: name, email address, phone number, ZIP code
• Project details: service requested, preferred dates, project description
• Communication records: emails, calls, and messages you send us
• Newsletter subscription email (optional)
• Financing application details (when you request financing assistance)

Information Collected Automatically

• IP address, browser type, device information
• Pages visited, time spent, referring URLs
• Cookies and similar tracking technologies

2. How We Use Your Information

• To provide and manage renovation services you request
• To respond to inquiries, consultations, and bookings
• To send newsletters and promotional content (with your consent)
• To process financing applications and verify identity
• To improve our website, services, and customer experience
• To comply with legal obligations and protect against fraud

3. How We Share Your Information

We do not sell your personal information. We may share data with:

• Service providers and contractors involved in your renovation project
• Financing partners and lenders (only when you apply for financing)
• Insurance providers coordinating coverage on your project
• Legal authorities when required by law or to protect our rights

4. Cookies Policy

We use cookies to enhance your browsing experience, analyze traffic, and remember preferences. You can disable cookies through your browser settings, though some features may not function properly.

5. Data Security

We implement industry-standard security measures including SSL encryption, secure servers, and restricted access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications at any time
• Opt out of the sale or sharing of personal information (CCPA)
• Withdraw consent for data processing (GDPR)

To exercise these rights, email info@renovatehousegroup.com.

8. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us data, please contact us for deletion.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of the Site constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

• Email: info@renovatehousegroup.com
• Phone: (631) 283-7280
• Address: 30 Cedar Hill Rd, Milford, Connecticut 06461, USA

Back to Home